Privacy Policy

Sushain Wellness and Wholeness Private Limited

3/196, Viram Khand, Gomti Nagar
Lucknow, Uttar Pradesh - 226010, India
Email: [email protected]

Last Updated: 1st March 2026

Sushain Wellness and Wholeness Private Limited ("Sushain", "Company", "We", "Us", or "Our") operates the Sushain digital health platform, including the website www.sushainclinic.com and the Sushain mobile application.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you access our website, mobile applications, or healthcare services.

By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We collect information to provide healthcare services and improve user experience.

a. Personal Identification Information

This may include:

• Name
• Phone number
• Email address
• Address
• Date of birth
• Gender

This information is used to create and manage your account.

b. Health and Medical Information

Because Sushain provides healthcare services, we may collect sensitive health information including:

• Medical history
• Symptoms and diagnoses
• Consultation notes
• Prescriptions
• Diagnostic reports

This information is used strictly to provide medical consultations and healthcare services.

c. Device and Technical Information

When you use our platform we may automatically collect:

• IP address
• Device type
• Operating system
• Browser type
• Device identifiers
• App usage data

This helps us maintain security and improve the platform.

d. Location Information

With your permission, the application may access location data to:

• Deliver products or services
• Identify nearby healthcare services
• Improve service availability

You may disable location access through your device settings.

e. Payment Information

Payments made on our platform are processed through secure third-party payment providers. Sushain does not store full credit or debit card details on its servers.

2. How We Use Your Information

We use the information collected for purposes including:

• Providing healthcare consultations and services
• Managing user accounts and appointments
• Processing payments and transactions
• Improving platform functionality and user experience
• Providing customer support
• Sending service notifications and updates
• Conducting research and analytics to improve healthcare services

Where required, we may use anonymized or aggregated data for research or statistical purposes.

3. Sharing of Information

We do not sell personal data.

However, we may share information with:

Healthcare Professionals

Doctors, therapists, and healthcare providers involved in delivering your care.

Service Providers

Trusted partners that help operate the platform such as:

• analytics services
• payment processors
• communication services
• cloud infrastructure providers

These providers are required to protect your information and use it only for service delivery.

Legal Requirements

We may disclose information if required by law, court order, or government authority.

4. Cookies and Tracking Technologies

Our website and application may use cookies and similar technologies to:

• understand user activity
• improve platform performance
• enhance user experience

Users may control cookie preferences through browser settings.

5. Data Security

We take appropriate security measures to protect personal information, including:

• encryption of sensitive data
• secure communication protocols
• restricted access to authorized personnel
• regular system monitoring

While we strive to protect your data, no internet-based service can guarantee absolute security.

6. Data Retention

We retain personal information only for as long as necessary to:

• provide services
• comply with healthcare regulations
• resolve disputes
• enforce agreements

Healthcare records may be retained for longer periods as required by applicable law.

7. Your Rights

Depending on your location, you may have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Withdraw consent for data processing
• Object to marketing communications

Requests can be submitted by contacting us at: [email protected]

8. Children's Privacy

Our services are not intended for children under 18 without parental or guardian supervision. We do not knowingly collect personal information from children without appropriate consent.

9. Third-Party Links

Our platform may contain links to external websites. We are not responsible for the privacy practices of these third-party websites. Users are encouraged to review the privacy policies of those websites.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or operational changes.

The updated policy will be published on our website and application with the revised "Last Updated" date.

Continued use of our services after updates constitutes acceptance of the revised policy.

11. Contact Us

If you have questions or concerns regarding this Privacy Policy or your personal data, please contact:

Sushain Wellness and Wholeness Private Limited
3/196, Viram Khand, Gomti Nagar
Lucknow, Uttar Pradesh - 226010, India
Email: [email protected]